Everything you need to know about Ordit.

Most Ordit clients are live within one to two weeks — that includes SSO configuration, SFTP integration with your HR system, expense code mapping to SAP Concur, Coupa or P2P, and a full team launch email. If you only need basic ordering without integrations, self-serve setup can have your team ordering the same day. Book a 15-minute call and Ordit’s team will confirm your timeline.

No. There’s no minimum employee count, no minimum monthly volume, and no monthly minimum spend. Whether you’re setting up for five people or 5,000, the platform works the same way. You only pay for what you actually order.

No. Ordit operates on a flexible, no-lock-in basis. You can scale up, pause, or cancel any time without fees or notice periods.

None. Account setup, SSO configuration, SFTP integration, expense code mapping, Admin Portal access, and employee onboarding support are all included at no charge.

There are three steps. First, a 15-minute call with an Ordit account manager to agree on budget rules, locations, and integration preferences. Second, Ordit’s team handles all technical configuration — SSO, SFTP feeds, the SAP Concur, Coupa or P2P connection, and budget rule setup in the Admin Portal — usually completed within a day. Third, your employees receive a launch email with login instructions, and ordering begins immediately.

Just your employee list (names, emails, teams, and locations), your SSO provider details (Okta, Microsoft Entra ID, or any SAML 2.0 provider), and your expense code structure if you use SAP Concur, Coupa or P2P. Ordit handles everything else.

Organisations can migrate to Ordit or run platforms alongside each other during a transition. Ordit’s team will help transfer expense codes, reporting structures, and any recurring order setups. There’s no disruption to ordering during migration.

Ordit charges two fees: Individual on-demand delivery at £3.75 + VAT per order (per person), and £15 + VAT delivery on group and catering orders — flat per order for catering, and per delivery on a group order, which uses one delivery per restaurant. There’s also a 5% + VAT service fee on your total monthly spend. No setup fees, no platform fees, no monthly minimums and no lock-in. You pay only when your team orders.

At the end of each month, Ordit calculates 5% of your total food spend (the value of meals ordered, not including delivery fees) and adds it to your invoice as a service fee. For example: if your team spent £10,000 on meals in March, the service fee would be £500 + VAT. This appears as a single line item on your invoice.

You receive one consolidated monthly invoice covering all individual orders, group deliveries, and catering events across every team and location. Invoices are issued on the 1st of the following month with 30-day payment terms. The format is tailored to your accounts payable requirements — weekly, monthly, via Coupa, SAP Concur P2P, or a custom format.

Monthly invoicing is the default for corporate accounts, with 30-day payment terms and a free line of credit. Ordit also accepts corporate card, Visa, Mastercard, Amex, Apple Pay, and Google Pay.

Nothing. There are no recurring charges, no platform fees, and no invoice in months with zero orders.

Yes. Invoices can be broken down by team, department, location, or any combination. If your finance team needs cost-centre-level billing, your account manager will configure this during setup.

Ordit pricing is the same at any volume — there are no volume discount tiers published. Enterprise accounts with significant monthly spend can discuss custom terms with the sales team.

All prices on the Ordit platform are shown exclusive of VAT. VAT at the applicable rate is added to your invoice. If your organisation is VAT-registered, input tax recovery applies in the normal way.

On-demand individual orders are delivered in approximately 30 minutes to Central London, the City, and Canary Wharf. Group and catering orders are delivered in your chosen 30-minute window — the client sets the time, and Ordit confirms it’s achievable given the location and order size.

Ordit delivers to 15 London postcode areas with high office density: E1, E1W, E14, EC1, EC2, EC3, EC4, W1, WC1, WC2, N1, N1C, NW1, SE1, and SW1. Enter your postcode on ordit.co.uk to confirm coverage.

Yes. Ordit delivers to offices, hotels, meeting rooms, event spaces, and any commercial venue within Ordit’s coverage area. Confirm the delivery address at booking for catering orders.

Ordit runs its own dedicated fleet — e-bikes, electric cargo bikes, pushbikes, motorbikes and vans — exclusively for corporate deliveries, and every order goes to that fleet first. Vetted courier partners cover overflow at peak and anything the bike fleet cannot reach. Ordit’s own riders are on shift for corporate orders only, which means no competing with consumer demand and no surge pricing.

All meals in a group order are loaded onto one or more cargo bikes in insulated bags and delivered together in a single arrival, each individually labelled with the recipient’s name. For large catering events (75+ people), multiple bikes arrive in coordinated batches.

Contact Ordit support via live chat in the app. Ordit’s support team is available Mon–Fri 9:00–21:30, Sat–Sun 11:00–21:00, and a human usually replies in about two minutes. Tell Ordit as soon as you spot a problem, and within 24 hours of delivery, and it is investigated the same day. A delivery more than 30 minutes late has its delivery fee refunded, and anything else is settled once the team has looked into what happened.

Click & Collect lets employees order ahead and collect from a participating partner restaurant rather than having food delivered. The order is placed through the Ordit app, charged to the company budget, and ready for collection at the time the employee chooses.

300+ restaurant partners across Central London, the City, and Canary Wharf. Partners include Poke House, itsu, Farmer J, The Salad Project, Pizza Pilgrims, Urban Greens, Coqfighter, Emilia’s Crafted Pasta, Sticks’n’Sushi, Joe & The Juice, Coco di Mama, Ottolenghi, Marugame Udon, and 280+ more.

Every restaurant on Ordit must hold a Food Standards Agency (FSA) hygiene rating of 4 or 5 — no exceptions. In addition, all partners must provide HACCP-based food safety management documentation, allergen risk assessments and ingredient labelling, temperature-control logs and cleaning schedules, staff training records, and local authority registration confirmation.

Contact Ordit support immediately via in-app live chat. For serious allergen or contamination concerns, Ordit’s team escalates directly to the restaurant and can pull the partner from the platform pending investigation.

Yes. The Admin Portal lets you restrict by cuisine type, dietary category, or specific restaurant. You can whitelist a set of approved restaurants for specific teams, or apply blanket restrictions. Restrictions are set in the portal and take effect immediately.

For most meals, yes. Ingredient and allergen information is shown as provided by each vendor, and employees can filter by dietary requirement or allergy before ordering. Menus are created by the restaurants, not by Ordit — Ordit requires every partner to hold an FSA hygiene rating of 4 or 5 with HACCP-based food safety management, and chases vendors for missing allergen data. No kitchen can guarantee a dish is free from a particular allergen, though, and cross-contamination is always possible, so if an allergy is severe Ordit’s advice is not to order, or to contact the team first so your question can be put to the restaurant before you decide.

Ordit’s bike deliveries produce approximately 89% less CO₂ than diesel van delivery, and that bike fleet avoided an estimated 27 tonnes of CO₂ between Q1 2025 and Q2 2026. Larger orders travel by motorbike or van, which those figures do not cover. Ordit can provide verified emissions data per delivery or per month for ESG and Scope 3 supplier reporting.

Log into the Admin Portal and use the budget rule builder. You can set budgets by individual, team, department, location, time of day, or day of week — or any combination, for any group you define. Changes take effect immediately without affecting orders already placed.

Yes. The Ordit app shows each employee their remaining meal budget for the current period (day or week, depending on your rules) in real time. When they add items to the basket, the remaining balance updates live.

Yes, if you allow it. Employees pay the portion above the budget on their own card at checkout. Your company pays the budgeted amount; the employee pays only the difference. You can disable this in the Admin Portal if you want strict budget enforcement.

Budget resets at the start of the next period (daily or weekly, per your rules). Unused budget does not roll over or accumulate — it simply resets. This keeps your food programme costs predictable.

Expense codes are set up in the Admin Portal, and can be synced from your HR or finance system via a daily SFTP feed. At checkout the employee picks a code from a searchable list or types one, and codes can be set as mandatory, format-checked or exact-matched against your list. Where the integration is connected, the codes captured at checkout flow through to SAP Concur, Coupa or P2P.

Yes. If you don’t use SFTP, expense codes can be presented as a free-text field or a dropdown list at checkout. Codes can be set as mandatory so no order completes without one.

Yes. The rules engine supports unlimited combinations. A financial services firm might have traders on a £20 daily budget with no cuisine restrictions, support staff on a £12 daily budget with alcohol restricted, and event catering on a separate per-event budget.

Yes. Ordit supports hybrid work scheduling — budgets can be activated only on days an employee is registered as being in the office. If you use a hot-desking or hybrid scheduling system that syncs via SFTP, this can be fully automated.

Ordit’s live integration stack includes: SSO via Okta, Microsoft Entra ID (Azure AD), and any SAML 2.0 or OIDC-compliant identity provider; HR/employee data via Workday and any HRIS with SFTP; expense and finance via SAP Concur, Coupa and P2P; plus daily SFTP data feeds and custom integrations on request.

Employees log into Ordit using their existing company credentials via your SSO provider, typically Okta or Microsoft Entra ID. No separate Ordit password is created. When a new joiner is added to your identity provider, they can access Ordit immediately. When someone leaves, they are automatically locked out.

If you have a Workday or SFTP-compatible HR system, Ordit can sync your employee list overnight. New joiners appear in Ordit the following morning with their budget rule already assigned, and leavers are deactivated overnight. Without a feed, an admin adds and removes people in the Admin Portal, or shares your company sign-up code so employees can join themselves with their work email.

Minimal. Your IT team provides SSO configuration details and SFTP credentials for your HR system. Ordit’s team handles everything else. Most IT teams spend fewer than two hours on Ordit configuration.

Yes. Ordit supports Coupa P2P integration and can provide invoice data in the format required by most procurement platforms.

Your company pays for your meals up to the budget they’ve set. You only pay anything if you order above your budget — and then only the difference, on your own card. There are no subscription fees, service charges, or hidden costs to employees.

If your company uses SSO or a daily HR feed, you are added automatically and can simply log in. Otherwise your admin either adds you in the Admin Portal or gives you your company sign-up code, which you enter when you create an account with your work email. The code attaches you to your company and its budget rules; the work email is required too, so the code on its own does not grant access.

Open the Ordit app (iOS or Android) or go to the Ordit website. Click “Log in with work email.” If your company uses SSO, you’ll be redirected to your company’s login page. You log in once and stay logged in. No separate Ordit password.

You can browse the Ordit restaurants that deliver to your office, through the app or website. Your company may have restricted certain cuisines or restaurants — if so, only eligible options appear. All visible restaurants are FSA rated 4 or 5.

Each person orders for themselves using their own account and meal budget. Group orders work the same way: your office manager opens the order, and everyone signs in to their own account to pick their meal from the restaurants chosen for that order.

This depends on your company’s policy. Some organisations enable home delivery; others restrict Ordit to office addresses only. Check with your HR or office manager.

Allergen information and ingredient lists are shown as provided by each vendor, and employees should filter by allergy before ordering. Menus are created by the restaurants rather than by Ordit, and no kitchen can guarantee a dish is free from a particular allergen: cross-contamination is always possible, however carefully a kitchen is run. If your allergy is severe, Ordit’s advice is not to order, or to contact support first so your question can be put to the vendor before you decide.

Open the Ordit app and use the live-chat support button, as soon as you spot the problem and within 24 hours of delivery. Ordit investigates with the restaurant or courier and refunds what is owed. Employees don’t need to contact the restaurant directly.

Yes. Tap the heart icon on a restaurant to save it, and your saved restaurants appear in your profile for quick reordering. Order history lets you see previous meals and repeat any order.

Responsibility is split. Your organisation is the controller for the programme it administers: who is enrolled, their budgets and any expense codes. Ordit acts on its instructions for that, under a data processing agreement. Ordit is the controller for each employee’s own account, the orders they place, support and marketing. The platform database sits on Google Cloud in Frankfurt, encrypted at rest and in transit; order and invoice records are kept for six years to meet accounting and tax obligations. The Privacy Policy sets out the full picture.

Yes. Ordit operates under UK GDPR and the UK Data Protection Act 2018, maintains a Record of Processing Activities, and conducts Data Protection Impact Assessments before starting high-risk processing. Ordit is not required to appoint a Data Protection Officer and has instead designated a contact person for data protection matters, reachable at [email protected].

Restaurants receive only what they need to prepare an order, and couriers only what they need to deliver it. Beyond that, data goes to the service providers Ordit uses to run the platform — hosting, payments, delivery dispatch, support messaging and error monitoring — each named, with what they receive, in the Privacy Policy. Ordit does not sell personal data.

Yes. Employees can submit a Subject Access Request or a deletion request to [email protected]. Ordit responds within one month, extendable by up to two further months for complex requests, with notice. Requests about enrolment, budgets or expense codes are for the employer as controller, and Ordit passes those on.

The main platform database is on Google Cloud in Frankfurt, Germany, accessed by Ordit teams in London and Budapest. Public website assets are stored in London. Some service providers operate outside the UK and EEA; where personal data reaches them, Ordit relies on the UK International Data Transfer Agreement or the UK Addendum to the standard contractual clauses. The Privacy Policy lists them.

Yes. Ordit supports multi-site programmes with different budget rules, restaurant options, delivery windows, and reporting per location. A consolidated invoice covers all sites. One account manager covers your full portfolio.

Yes — FM is a significant part of Ordit’s client base. FM companies including CBRE, ISS, and ATALIAN use Ordit to provide food services across their client portfolios. Ordit can operate under an FM company’s branding and provide tiered commercial terms.

Yes. Ordit can produce monthly emissions data per delivery suitable for inclusion in Scope 3 supplier emissions reporting. The figures come from Ordit’s own fleet report, measured per kilometre for each vehicle type.

The Ordit platform handles group orders of 300+ people routinely. For large catering events, Ordit coordinates directly with restaurant partners and monitors delivery. For 50 people and above, a day’s notice is best so the kitchen and the delivery can be planned properly.

Yes. For clients with bespoke HR, finance, or procurement systems, Ordit builds custom integrations on a scoped basis. Examples include custom SFTP feed formats, API-based reporting dashboards, and bespoke invoice templates.

Ordit’s primary market is London (15 postcode areas). Ordit also delivers in Belfast and Edinburgh for existing clients, operates in Budapest via an FM partnership, and is expanding into Dubai, Warsaw, and Dublin (catering only). Organisations requiring a multi-city programme should contact Ordit to discuss current and planned coverage.

Ordit’s international expansion is in progress. London is fully live. For other cities, contact Ordit’s enterprise team to discuss what’s currently possible and expected availability timelines.