How can we help?

Every order is tracked live, so start on the tracking screen in the app: it shows the rider's progress and an updated arrival time. If it is already past the end of your delivery window, open live chat and the team will chase the restaurant and the rider directly. Report a problem within 24 hours of delivery. When an order arrives 30 minutes or more after the end of that window, Ordit refunds the delivery fee.

Check the proof-of-delivery photo in your order details first — riders take one at the drop-off, and it usually shows exactly where the order was left. Buildings with security policies often mean the rider hands over at reception or leaves the order just outside rather than at your desk. If the photo does not help you find it, open live chat and support will take it from there.

Message live chat with your order and what was wrong, within 24 hours of delivery. A missing or incorrect item is refunded at the full item price. If part of a dish is missing rather than the whole thing, the refund is scaled to how central that part was, after the team has looked into it. For anything about the food itself, a photo speeds it up.

Until the restaurant has confirmed it, yes — a cancellation at that point is refunded in full. Once the order has gone to the kitchen it can no longer be changed in the app, so message live chat as early as you can and the team will find out what the restaurant can still do.

Use your work email — if your company runs SSO, the same credentials you use everywhere else, through your company's SSO link. If your company set you up, you will have had an activation link to set a password. You can also sign up yourself and add your company's registration code. Stuck? Live chat sorts logins quickly.

Employees filter restaurants by vegetarian, vegan, gluten-free and more, and every menu carries the allergen information the restaurant supplies. Every partner must hold an FSA hygiene rating of 4 or 5 with allergen controls in place. No kitchen can guarantee a dish is free from a particular allergen, though, and cross-contamination is always possible — so if an allergy is severe, Ordit's advice is not to order, or to contact the team first so your question can be put to the restaurant before you decide.

Menu prices with no markup, plus £3.75 + VAT per individual delivery (£15 + VAT per delivery on group orders, a flat £15 including VAT per catering order) and a 5% service fee on monthly spend. No setup fees, no lock-in, no minimums — full details on the pricing page.

One monthly invoice with 30-day terms, broken down by team, department or cost centre — formatted for Coupa, SAP Concur/P2P, weekly, monthly or your own spec. No orders in a month means no invoice. Invoices are in the Admin Portal and go to your invoice contacts when they are ready.